Privacy Policy

ProDesk Apps ("ProDesk", "we", "us" or "our") builds professional-grade financial market software for retail traders. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit prodeskapps.com or use our products, including RiskDesk and OptionsDesk.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or software, you agree to the practices described in this policy.

Information we collect

We aim to collect only what we need to operate our website, deliver our software and support our users. Depending on how you interact with us, this may include:

Information you provide

• Contact details — such as your name and email address when you contact us, request support, or subscribe to updates.
• Account information — where a product requires an account, the details needed to create and manage it.
• Correspondence — the content of messages you send us, including support enquiries and feedback.

Information collected automatically

• Usage and device data — such as pages viewed, referring pages, browser type, device type, approximate location (derived from IP address) and interaction events, used to understand and improve our website and products.
• Log data — standard server logs, including IP address and timestamps, retained for security and diagnostics.

Trading and analysis data

Our products let you enter data to model and analyse trades — for example instruments, position sizes, price levels and journal notes. Where a product stores this data on your own device, we do not have access to it. Where a product syncs data to enable a feature, we process it only to provide that feature. This is your analytical input; we do not sell it or use it to make trading decisions on your behalf.

How we use information

We use personal information to:

• Provide, maintain and improve our website and software;
• Respond to your enquiries and provide customer support;
• Send you service messages and, where you have opted in, product updates;
• Understand how our products are used so we can make them better;
• Maintain the security and integrity of our systems; and
• Comply with our legal obligations.

Handling and consent

We collect personal information by lawful and fair means, and generally directly from you. We use and disclose it only for the purposes for which it was collected, for a related purpose you would reasonably expect, or where you have consented or the law permits or requires it.

Where we rely on your consent — for example to send marketing communications — you may withdraw that consent at any time by using the unsubscribe link in our emails or by contacting us.

How we share information

We do not sell your personal information. We may share it with:

• Service providers — trusted third parties who help us operate (for example hosting, analytics, email delivery and customer support), who may only use it to provide services to us;
• Professional advisers — such as legal and accounting advisers, where necessary;
• Legal and safety — where required by law, regulation or legal process, or to protect the rights, property or safety of ProDesk, our users or others; and
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.

Some of our service providers may be located, or store data, outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences, keep the site secure and understand how it is used. You can control cookies through your browser settings; disabling them may affect how parts of the site work.

We may use privacy-conscious analytics to measure aggregate usage. These tools help us understand trends and improve the site — not to identify you personally.

How we protect information

We take reasonable technical and organisational measures to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Your rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate, out of date or incomplete;
• Opt out of marketing communications at any time; and
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

Our website and products are intended for adults and are not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. When we do, we will revise the "Last updated" date above. Material changes will be communicated where appropriate. Your continued use of our website or software after an update constitutes acceptance of the revised policy.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

• ProDesk Apps
• Email: hello@prodeskapps.com

See also our Terms of Service.